Mail Order, Online Ordering & General Enquiries
Please note that our email and phone lines are incredibly busy at present, so you may be waiting for a while. There is a list of handy FAQs which may answer your queries.
Please contact us to place an order or if you have any questions or general enquiries:
Tel: 0345 257 0808
Open 7 days a week
Our online team are available 7 days a week:
Winter (1 October – 31 March)
10:00 – 18:00 seven days a week
10:00 – 19:00 late opening every Thursday
Summer (1 April – 30 September)
10:00 – 19:00 Monday-Friday
10:00 – 18:00 Saturday and Sunday
Accessories and Clothing, including Gift Vouchers
Free if your order is over £20 (or £3.50 if your order is under £20). This service usually takes up to 3 working days. We will endeavour to keep you informed of the progress of your order via email.
Bicycles, trailer bikes and luggage trailers
Free standard delivery (to all U.K mainland addresses). We will drop you an email to confirm the date of delivery.
Marketing and PR
If you need to contact the marketing and communications team, please email us at firstname.lastname@example.org, or you can get in touch our social media channels.