Customer Service Reviews

We have six shops across Scotland and North East England, and we sell top-brand electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. You can rest assured that every single one of our bikes is assembled by an expert mechanic who performs a detailed and thorough check before it's passed to you. If we post a bike out to you, all you have to do is straighten the handlebars and put on the pedals, which is incredibly straight-forward - we even send you the tools you need and set of instructions. For general enquiries, you can Email Us or call us on Tel: 0345 257 0808. In the meantime, below you'll find some links to the various sections we supply items for.

Bikes E Bikes AccessoriesComponents ClothingSaleGifts

Giant Store by Edinburgh Bike Coop

4.8

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Elodie Robert-Christensen

a week ago

Absolutely fantastic service from start to finish. The staff were so kind and took a lot of time…

Absolutely fantastic service from start to finish. The staff were so kind and took a lot of time explaining everything and giving their best advice. As a first time e-bike buyer they gave me a very insightful but accessible information. Did not push to sell anything but gave super advice when I asked questions. Super helpful and knowledgeable with cycle to work scheme. I could not recommend them more.

James Dalgleish

3 months ago

I recently bought my first higher-end bike, and the help I received from the team here was…

I recently bought my first higher-end bike, and the help I received from the team here was phenomenal. They helped me try multiple sizes, gave some excellent advise on maintenance and even helped in measuring up an existing bike of mine to match the fit. I had an issue with a loose rear wheel a few months into ownership. I took it into the store and again the team were superb, and carried out the complementary 6-week service since I had forgotten to redeem it (it had been a few months by this stage), and stripped and rebuilt the rear hub. The bike now rides like a dream. 10/10, I'll be sure to come back next time I need some work done. Particular shout out to James and Sam who provided the help!

Edinburgh Bicycle Coop, Bruntsfield

4.5

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Richard Bevan

in the last week

Immediate fix of my sons pedal which had sheared off the crank arm. They stopped what they were…

Immediate fix of my sons pedal which had sheared off the crank arm. They stopped what they were doing and spent a good 20 mins rethreading. I offered to pay but they said no. Extremely kind of them !!

Brian Robinson

in the last week

I’ve bought bikes from Edinburgh Bike Coop for my kids for over a decade. As usual, very helpful and…

I’ve bought bikes from Edinburgh Bike Coop for my kids for over a decade. As usual, very helpful and informative staff to help with my son’s first adult sized mountain bike.

Graham Hill

3 weeks ago

Staffed by cyclists. Well stocked. Reasonable prices.

Andrew Saunders

a month ago

I was having a few problems with gear shifts on my Trek, popped in to the service department to have…

I was having a few problems with gear shifts on my Trek, popped in to the service department to have it looked at. Jamie on reception had a look over the bike and fixed the issue in 5 minutes. Great service!

2 months ago

Amazing service from Rhodri was very helpful with everything!

EDINBURGH BICYCLE COOP, CANONMILLS

4.4

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Robin Parbrook

a month ago

The team were great super helpful - changed my pedals without charging and provided lots of good…

The team were great super helpful - changed my pedals without charging and provided lots of good advice - thank you !

Filippo Mariani

a month ago

I feel so lucky to stay in Canonmills and have Edinburgh bike coop near to my flat. The guys are…

I feel so lucky to stay in Canonmills and have Edinburgh bike coop near to my flat. The guys are very kind and always ready to help. The last time I stopped there it was a rainy night. Probably, I was the last customer and my bike was very muddy and completely wet. My front derailleur stopped working and I could not regulate my front gears. Not being scared by the mud, the guys promptly helped me, fixing my bike and not letting me pay. They said it was an easy job. The least I can do is leave a great review here! Thank you guys :)

Lorraine Williams

a month ago

Poor customer service. Not a great experience.

Greg Brown

2 months ago

Highly recommended shop! Every experience I've had in here has been overwhelmingly positive, the…

Highly recommended shop! Every experience I've had in here has been overwhelmingly positive, the staff in particular are so friendly and helpful. I do most of my maintenance myself, but when I need something specific that I don't have the tools / experience for, the shop has always been able to help out really promptly which I really appreciate. 10/10 - will be back soon. Thanks!

Ed Chambers

2 months ago

Excellent service here at Canonmills Bicycle Coop. Very helpful and knowledgeable people. The…

Excellent service here at Canonmills Bicycle Coop. Very helpful and knowledgeable people. The turnaround time here for work is impressive. I had a motor fail on a Brompton Electric and it was replaced under Brompton warranty within 24 hours. Did everything they could to see the job done to the highest standards and as quickly as possible. Chapeau to Bromtpton also. Excellent customer service as always. Thank you very much 😊

EDINBURGH BICYCLE COOP, NEWCASTLE

4.6

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Meekay

3 weeks ago

I had a fantastic experience at Edinburgh bike coop! I brought in my bike for a complete build and…

I had a fantastic experience at Edinburgh bike coop! I brought in my bike for a complete build and they managed to turn it around in the same day, which was incredibly convenient. The staff were friendly, knowledgeable, and clearly passionate about bikes. They did a great job with the build, and my bike rides perfectly. Highly recommend this place for their excellent service and speedy turnaround!

Brian Ford

3 weeks ago

Carl von Weiler

3 weeks ago

I had been recommended to book our E-Bikes for service with Edinburgh Bicycle Coop, by a friend, and…

I had been recommended to book our E-Bikes for service with Edinburgh Bicycle Coop, by a friend, and we had a brilliant experience there. They were responsive and helpful over the phone initially, and when it came to taking the bikes there, they were helpful again, listening to the questions we had about the bikes, as we were new to E cycling. The team fully serviced both bikes superbly, and went through the service details, explaining things with care and attention. Asking if we would like a little guidance in how to care for our bikes, they again explained things, and gave us great advise. I left having greater knowledge and therefore confidence, towards future E-Bike experiences. Thank you so much to the whole team, who obviously take great care, producing quality work together as a community, towards the future for cycling.

Yusuf Ali

a month ago

The gray haired chap can be a little patronizing thus making you feel unwelcome. Nice shop…

The gray haired chap can be a little patronizing thus making you feel unwelcome. Nice shop regardless.

Leslie Blackburn

a month ago

Cannot fault this place. Nothing is a bother for them

EDINBURGH BICYCLE COOP, LEEDS

4.3

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Phil Dixon

a month ago

Products, customer service & deals are great.

Martin Cliff

3 months ago

Great guys at Edinburgh Bicycle Coop. Stuart and the team are always very friendly and attentive and…

Great guys at Edinburgh Bicycle Coop. Stuart and the team are always very friendly and attentive and have years of knowledge and experience with all things to do with bicycles and they also have a great workshop. It's easy to find and has plenty of on-site free parking, I would highly recommend you try this place.