18th March 2020

A message from our Managing Director

Latest news from the EBC

To all Bike Coop customers, partners and friends,

These are different, difficult and unsettling times for all of us.We would like you to know that we are monitoring and following all official advice. We are looking after ourselves, our colleagues and our customers.

All our shops are open and continuing to trade in very difficult circumstances and we’ll be operating as normally as possible for as long as possible. We are taking every reasonable step to protect our store environments so you can shop with confidence. We’ll continue to deliver the best service for as long as we can. Please also continue to take your own precautions.

During these turbulent times, we would ask that you remember your local shop – whether grocery, clothing or yes, bike – and try and shop with them, where possible. Their future is very uncertain and often they have a much smaller safety net than the big chains. We love feeling like part of your local community, and thank all of you for your continuing support.

Our enquiries lines are open for any questions you might have. You can contact us on 0345 257 0808 (General Enquiries), or through your nearest Bike Coop store.

Edinburgh (Bruntsfield) 0131 228 3565
Edinburgh (Canonmills) 0131 557 2801
Aberdeen 01224 632 994
Leeds 0113 268 7463
Newcastle 0191 265 8619
enquiries@edinburghbicycle.com

For information about Coronavirus please consult the NHS website here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Cycling is a healthy and safe way to travel and the Bike Coop will keep you on your bike! Take care, and look after each other.

Alan Nestor
Managing Director
Edinburgh Bicycle Cooperative

6 comments on “A message from our Managing Director

    • Web Master on

      Hello Al,
      Our staff are wiping down all bikes that are in for repair with anti-bac wipes. They are also wearing gloves in the workshops. Hope this helps. Many thanks, EBC.

      Reply
  1. Gregory Laurence on

    Hi, my brother is an out of work quantity surveyor who normally works foreign contracts. He lives in chapel Allerton and is passionate about bikes. Would you consider giving him an extended loan (perhaps a week) of a cargo bike to help Fareshare Yorkshire deliver to vulnerable or households experiencing food poverty?

    Reply
  2. Jenny Patterson on

    What measures do you have in place to ensure social distancing inside the shops to protect staff, be socially responsible and comply with government advice?

    Reply
    • Web Master on

      Hello Jenny, thanks for your message.
      If a customer has to come into the store to collect a bike or drop it off, we have outlined safe zones within the store, into which bikes will be placed for collection, so that distancing can be maintained. All other customers drop offs and collections can be made outside, so customers don’t have to come in.
      Within the stores themselves, payments can be made on a pdq machine while the staff member stands 2m away, and the terminals are sanitised afterwards.
      For browsing, there are now taped off areas, and we have implemented an ‘Argos style’ service whereby proximity to the staff member is not necessary. Customers are only allowed into the store 5 at a time, to maintain an adequate distance.
      Gloves and sanitising equipment is available to all staff and customers alike. We have also made all our bathroom facilities available to customers if they want to wash their hands.
      I hope this helps. Any other questions, don’t hesitate. Many thanks.

      Reply

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