Contact Us


Mail Order, Online Ordering & General Enquiries

Please note that our email and phone lines are incredibly busy at present, so you may be waiting for a while. There is a list of handy FAQs which may answer your queries.

Please contact us to place an order or if you have any questions or general enquiries:

Tel: 0345 257 0808

Open 7 days a week

Our online team are available 7 days a week:

10:00 – 17:00

Find shops contact details and opening hours.


Accessories and Clothing, including Gift Vouchers
Free delivery if your order is over £20 (or £3.50 if your order is under £20). This service usually takes up to 3 working days. We will endeavour to keep you informed of the progress of your order via email.

Bicycles, trainers and luggage trailers
Standard delivery is £15 (to all U.K mainland addresses). We will drop you an email to confirm the date of delivery.
There is a higher charge for some more remote postcodes. Please read the details at our delivery page, link below.

View delivery information.

View Bike Assembly instructions. 

Marketing and PR

If you need to contact the marketing and communications team, please email us at, or you can get in touch our social media channels.

Social media

Facebook | Twitter | YouTube | Instagram